Job Title: Client Care Coordinator

Reporting Relationship: Position reports directly to the Director

Purpose and Scope: 

The Client Care Coordinator is responsible for providing compassionate, Christ-centered care to individuals and families seeking assistance through the Christian Service Center of Columbia County. This position focuses on conducting client interviews, assessing needs, developing individualized service plans, and providing ongoing case management to help clients navigate difficult circumstances and work toward greater stability.

The Coordinator serves as a primary point of contact for clients, ensuring that each individual is treated with dignity, respect, compassion, and confidentiality. Through active listening, thoughtful assessment, resource coordination, follow-up, and encouragement, the Client Care Coordinator helps clients identify barriers, establish achievable goals, and access available community resources.

This position embodies the mission of the Christian Service Center to provide client care services, in a Christian manner, to those experiencing food insecurity, financial hardship, homelessness, and unexpected life challenges, through the established guidelines of the Christian Service Center of Columbia County.

Job Responsibilities and Essential Functions:

• Provide a Christian example of grace while challenging and assisting individuals to grow beyond their current situation.
• Plan, coordinate, and advocate for individuals in need within the community
• Interview and screen clients for eligibility according to established guidelines of the Christian Service Center
• Maintain client case files through a client entry system
• Verify individuals' information and ensure information is accurate
• Communicate with various organizations and programs to further meet the needs of those individuals served
• Review client progress
• Evaluate the effectiveness of services towards assisting clients in need
• Provide administrative support such as: answering phones, filing, typing, copying, scanning, etc.
• Contribute to team effort
• Willingness to share the Gospel and pray with clients and others as opportunities are available. 

Knowledge, Skills, and Abilities:

• Excellent organizational and planning skills; ability to prioritize and manage multiple assignments; strong attention to detail.
• Excellent written and verbal communication.

• Strong interpersonal, communication, and active listening skills.
• Ability to conduct sensitive interviews with compassion, professionalism, and sound judgment.
• Effective problem-solving and resource coordination abilities.
• Ability to maintain confidentiality and professional boundaries.
• Proficiency in Microsoft Office and client database systems.
• Ability to work independently while collaborating effectively with staff and volunteers.
• Ability to communicate respectfully with individuals from diverse backgrounds and circumstances.

• Ability to legally operate a motor vehicle and provide own transportation.
• A heart for serving individuals experiencing hardship and a commitment to the Christian Service Center's mission.

Education and Experience:

• Associate's or bachelor's degree in social work, human services, psychology, counseling, or a related field preferred; or equivalent relevant experience may be considered.
• Experience in social services, nonprofit client care, case management, community outreach, or a related field preferred.
• Experience conducting interviews, assessing needs, maintaining records, and coordinating services is highly desirable.
• Familiarity with local community resources and social service systems is beneficial

Americans with Disability Specifications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Christian Service Center is a Christian organization, and all employees and volunteers are expected to demonstrate the nature of Christ to all clients and each other at all times.  Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Job Types: Part-Time

Pay: Salary-based – Part-time/ $18 - $20/hr

Benefits: N/A

Schedule: Tues, Wed, and Thurs (8:00am to 4:00pm/ Occasional Flex Time opportunities)